Returns & Exchanges Policy
We want you to love your handcrafted wooden decor; however, if you are not completely satisfied, you can return your items within 30 days of delivery. Please note that custom or personalized items are generally non-returnable unless they arrive damaged or defective.
Initiate Your Request
Contact our support team with your order number and photos of the item to receive a return authorization.
Pack With Care
Place the item securely in its original packaging to ensure the delicate wood craft is protected during transit.
Ship the Item
Affix the provided shipping label and drop the package off at your nearest authorized carrier location.
Receive Your Refund
Once our artisans inspect the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing