Frequently Asked Questions
Everything you need to know about our handcrafted wooden maps and home decor.
How long does it take to produce and ship my order?
Each piece is handcrafted to order. Production typically takes 3-5 business days, while international shipping usually ranges from 7 to 14 business days depending on your location and selected shipping method.
Is the hanging hardware included with the wooden maps?
Yes, all our 3D wooden world maps come with special double-sided adhesive tape and detailed instructions for easy installation. No drilling or heavy tools are required for most surfaces.
What kind of wood do you use for your products?
We use high-quality birch plywood and eco-friendly stains. Each piece is unique due to the natural grain of the wood, ensuring your home decor is one-of-a-kind.
Do you offer international shipping and are there customs fees?
We ship worldwide. Please note that depending on your country's regulations, your order may be subject to import duties or VAT. These fees are determined by your local customs office.
Can I return a personalized item?
Because personalized items are custom-made specifically for you, we cannot accept returns unless the item arrives damaged or defective. For non-custom items, we offer a 14-day return policy.
How do I care for my wooden wall art?
To maintain the beauty of your map, simply dust it with a dry microfiber cloth. Avoid using water or harsh chemicals, and keep the product away from direct sunlight or high humidity to prevent warping.